At Kenig Scent, we ensure premium quality products.
- Opened/used products are not eligible for return
- Refund/replacement only for damaged/leaked/wrong items
- Unboxing video mandatory for claims
- Claims must be raised within 24 hours of delivery
Cancellation Policy
- Orders can be cancelled before dispatch
- Once shipped, cancellation is not allowed
- Refunds for cancelled orders are processed within 7–10 days