At Kenig Scent, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return, Refund, Replacement & Exchange Policy below.
Return Policy
We accept return requests within 2 days from the date of delivery of your order.
To be eligible for a return:
- The product must be unused, unopened, and in its original packaging.
- The product should be returned with all original tags, accessories, and invoice.
- The return request must be submitted within 2 days of receiving the order.
Returns will not be accepted if:
- The product has been used, opened, or damaged by the customer.
- The request is made after the 2-day return period.
- The item is a non-returnable product as specified on the product page.
Refund Policy
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be credited to the original source account/payment method within 7–10 business days.
- The actual credit timeline may vary depending on your bank or payment provider.
Shipping charges (if any) are non-refundable unless the return is due to a damaged, defective, or incorrect product delivered by us.
Replacement & Exchange Policy
We offer a 7-day Replacement and Exchange Policy from the date of delivery.
Replacement or exchange requests are accepted only if:
- You received a damaged product.
- You received the wrong product.
- The product has a manufacturing defect.
If your replacement or exchange request is approved:
The replacement/exchange product will be dispatched and delivered within approximately 5 business days, subject to product availability and delivery location.
If the requested product is unavailable, we may offer:
- A similar product of equal value, or
- A refund as per our Refund Policy.
How to Request a Return, Refund, Replacement or Exchange
To initiate a request, please contact our customer support with:
- Order ID
- Name and registered mobile number
- Reason for the request
- Photos or videos (if the product is damaged, defective, or incorrect)
Our support team will review your request and provide further instructions.
Cancellation Policy
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Kenig Scent
Website: https://kenigscent.in/
Email: info@kenigscent.in
Phone: +91 96565 65865